Politique de remboursement

We have a 30-day return policy, But Returns will be accepted only if the below issues are reported to us within the first 48 hours after the order is delivered to you or is due for pickup: 

Incorrect or Missing Items,

Item Not as Described

Item is Defective or Damaged

Please take a photo of the damage before opening the package, and another photo of the damaged/incorrect item or indicate missing parts of the items and email the pictures to: info@babydise.ca along with your online receipt.

If no claim is made within 48 hours after the delivery,  the payment will be automatically released. The sale will be final and the item will not be eligible for a return.

If your claim is confirmed, your purchase will be reimbursed.
We will provide you with a return shipping label, also instructions on how and where to send your package. We do not accept packages sent to us without a first return request.
To qualify for a return, you must meet certain requirements. You will need to provide the receipt or another proof of purchase. The item you are returning must have tags, be in its original packaging, unused and unworn. Allow a delay of 7-10 business days for the refund to be issued. Please take into account the processing time of your bank or credit card company.

If more than 12-15 business days have passed since we’ve approved your return, please contact us at info@babydise.ca
Please note that we will not accept a return if the item was delivered, but you changed your mind for any other reasons than listed above.

Cancelation
We are committed to processing orders as quickly as possible, therefore WE ARE UNABLE TO GUARANTEE ANY CHANGES or CANCELLATIONS ONCE the order is processed. If you'd like to submit a change/cancellation request, please email us within 12 hours of placing your order at info@babydise.ca and provide your order #.

Refusal of Delivery
If the delivery is refused, a fee of $29.00 will be charged and the customer will be responsible for any other costs that occurred during the delivery process.

Non-Returnable Items/ Exceptions
Certain items are not eligible for a return. It includes all types of perishable goods (i.e., food, flowers, plants, etc.), any custom-made products (i.e., special orders or personalized items), and personal care goods (i.e., skin care products, etc.). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about your specific item.

Please note that we cannot accept returns on sale items or gift cards.